Delivery:

Shipping and Handling charges on regular deliveries within Canada are waived for orders of $89.00 or more, weighing less than 1.5 kg (3.3 lbs).

Prescription medications may be shipped to destinations outside Canada. Please refer to the table below for the cost of shipping. Non-prescription medications and other products may be shipped across Canada and worldwide.

Local

Pickup: -

Delivery: 24-48 hours (Free)

In the Canada

Regular: For orders more than $89 2-5 days (Free)

Regular: For orders less than $89 2-5 days ($9.00*)

Rush: 24-48 hours ($16.00)

In the USA

Refill Order: 5-10 days ($17.50)

New Order: 10-15 days ($17.50)

Rush: 1-2 weeks (Call Customer Service)

International

Regular: 2-3 weeks ($50.00)

Rush: 1-2 weeks (Call Customer Service)

Notes:

• Special rates apply for shipments weighing more than 1.5kg (3.3 lbs)

• Local delivery applies only to postal codes L3R, L3T, M2H, M1W, L6G

• Rates are not applicable for postal codes in Canada ending in "AIR"

Shipping Insurance:

Shipping insurance cover lost, stolen, or damaged packages.

Up to $100.00

Insurance cost for package value Up to $100.00 is ($0.00)

$100.01 - $500.00

Insurance cost for package value between $100.01 - $500.00 is ($5.00)

$500.01 - $800.0l

Insurance cost for package value between $500.01 - $800.00 is ($10.00)

$800.01 - $1,000.00

Insurance cost for package value between $800.01 - $1000.00 is ($15.00)

Delivery Policy:

Packages are generally delivered within 5-10 days for refill orders, within 10-15 days for new orders.

Delivery Guarantee:

ADV-Care Pharmacy will monitor all shipped packages to ensure that delivery is made within the specified time, and will automatically initiate an investigation on behalf of the customer. ADV-Care Pharmacy will reship medications when undelivered packages are confirmed to be lost.

Prescription Refills:

If you select "Refill Reminder" we will notify you 4-5 days in advance of the scheduled completion of your current prescription. Click the Refill button to refill your prescription.

Payment

We accept Credit Card, bank wire transfers, eChecks, and international money orders. You can pay for your order in three ways:

• Online: Through our secure online system or app.
• By fax: Our fax is located in a secure area of our offices for your privacy. Simply print out the payment form (downloadable here), fill it out and fax it to (905) 948-0464 or toll-free to 1-877-948-0464.
• By telephone: Call our Customer Service at (905) 948 1991 or toll-free at 1 (888) 471-4721 during business hours (9:00 a.m. - 5:00 p.m. EST, Monday to Friday).

Payment by credit card

We accept Visa, MasterCard, American Express, Discover Card.

When supplying your credit card information, you agree and accept ADV-Care Pharmacy Credit Card Consent agreement . please be sure to include your name exactly as it appears on the card as well as the expiry date and the security code that appears on the back of the card. Click here to download our Credit Card authorization form

Payment by eCheck

Payment by eCheck is essentially a pre-authorized debit from your bank account. To pay by eCheck, you must first fill out a pre-authorization form. For orders paid by eCheck, we require an additional two business days to clear the funds. Click here to download our eCheck pre-authorization form. You will need to print it, sign it, scan the signed copy, and fax, email or mail it to us at our address.

You have three options for your eCheck pre-authorization:

• 1. You may pre-authorize a single payment in an exact amount.
• 2. You may pre-authorize regular payments for an exact amount. This is useful if you expect your prescription to remain identical for a long time.
• 3. You may pre-authorize a flexible payment option where the amount is permitted to change each time. This is useful if you think you may add, remove or change prescriptions in the future, or if you may wish to change your shipping options.

E-Check Debit Instructions

• To use this E-check you must have a valid checking account with sufficient funds to cover this transaction.
• Take a check out of your checkbook and make it out to ADV-Care Pharmacy or write VOID across the front (Once the check is used, do not re-use again)
• If you are using a Canadian bank check, the first set of numbers is your check number, the second set of numbers is your bank number(always 4 digits). The 3 digits for the bank numbers are followed by your account number. See below a copy of a typical Canadian bank check.
• Click on the "Continue" button to submit your account information. Charges are not automatic & only processed once your paperwork/order is complete. To avoid duplicate submission-only click "Submit" once.
• Submit your AUTHORIZATION FOR E-CHECK DEBIT form when you use this payment method for the first time. Send this signed form with all the necessary paperwork for your first order (include original prescriptions, Customs Statement, and a brief medical summary).
• Also, you can click here to download our E-check authorization form.
• Keep the carbon copy of your submitted check for your records.
• ADV-Care will provide a Receipt along with your order containing the details of your purchase.

A - Copy of US Bank Check

B - Copy of Canadian Bank Check

Conditions for E-check Debit Payments:

• There will be a $35.00 (USD) fee or the maximum amount permitted by law for returned checks. The check writer is also responsible for all other costs of collection.
• Your usage of E-check debit for payment is your acceptance of this agreement and its terms.
• Check fraud and fraud attempts will be reported to the authorities and prosecuted to the fullest extent allowed by law.

Payment by personal cheque

You can pay using a personal cheque made out to ADV-Care Pharmacy. If you are using the app, you can pay by cheque by taking a picture of your personal cheque and sending it in with your order. If you prefer to use mail, send it to our address or fax a copy of your check to (905) 948-0464.