Click here for updated information on mail delivery interruptions.

capsule

First time visiting? Take a tour of ADV-Care's online ordering system here!






Have more questions?
Read our FAQ!

.
iPhone-pharmacy-app

You can also order using the
ADV-Care app.





App Tour

All the advantages of ADV-Care pharmacy services... in your pocket!

The ADV-Care app gives you instant access to your prescription history, account information and more, and lets you fill or refill your prescriptions in just a few taps from anywhere. Our app also includes an automatic refill reminder feature, so you never run out of your medication. As well, weíre currently developing new telehealth features... stay tuned for announcements as they are released!







Instructions

First-time customers


  1. Register. Fill out the online form to provide your medical history, your physician's information and your contact information.

  2. Place your first order with us, whether itís a new prescription or a refill for you, by selecting the prescription medication you need and adding it to your shopping cart. Then provide your payment method and shipping address to complete the order.

  3. - Don't forget to select your preferred refill reminder method, when you register, to get a reminder for your next order!


    - If you’re a Canadian resident, you will be given the option to provide information for your drug plan, and we will then bill your insurer; we only charge your deductible and shipping, if applicable.


  4. Send us your original prescription by mail, or ask your doctor to fax it to 1-905-948-0464 directly. We are required by law to have the original prescription in hand before shipping any medication to you.
  5. Track your order status until your medication arrives!


Returning customers


  1. If you're ordering a refill, simply login, select the medication you want to refill and place your order through the order form, then provide your payment method and shipping address to complete the order. You're done!
    Please place your refill order two (2) weeks before you run out of your medications.
  2. If youíre ordering a new prescription, follow the above instructions, and then send us your original prescription by mail. Alternately, you can ask your doctor to fax it to us directly. We are required by law to have the original prescription in hand before shipping any medication to you.
  3. Track your order status until your medication arrives!

* If you prefer to fax all your information to us, you can download our Fax Kit and fax the completed forms with your prescription.


Shipping




Our delivery guarantee

ADV-Care Pharmacy monitors every shipped package to ensure that delivery is made within the specified time, and we automatically initiate an investigation on behalf of the customer if it's not. We reship medications at no cost when undelivered packages are confirmed lost.

Shipping costs and delivery times

The table below sets out shipping costs1 and delivery times.

Destination Method Cost Time
USA Regular US $17.50 plus insurance 5-10 days for refills 10-15 days for new orders
International Regular US $50.00 2-3 weeks
International Rush Call Customer Service 1-2 weeks

1. Note that special rates apply for shipments weighing more than 1.5 kg (3.3 lbs). Call our customer service line for more information at 1 (905) 948-1991 or toll-free at 1 (888) 471-4721.



Shipping insurance

Shipping insurance is mandatory for customers ordering from outside Canada. It covers lost, stolen and damaged packages. The cost of insurance is added to your shipping cost.

Package/Order value Insurance cost
Up to US $100.00 Free!
US $100.01 ñ US $500.00 US $5.00
US $500.01 - US $800.00 US $10.00
US $800.01 ñ US $1,000.00 US $15.00

Payment

We accept Visa, MasterCard, American Express, Discover Card, bank wire transfers, eChecks and international money orders. You can pay for your order in three ways:

  • Through our secure online system or app.
  • By fax. Our fax is located in a secure area of our offices for your privacy. Simply print out the payment form (downloadable here), fill it out and fax it to (905) 948-0464 or toll-free to 1 (877) 948-0464.
  • By telephone. Call our Customer Service at (905) 948 1991 or toll-free at 1 (888) 471-4721 during business hours (9:00 a.m. ñ 5:00 p.m. EST, Monday to Friday).

Payment by credit card

When supplying your credit card information, please be sure to include your name exactly as it appears on the card as well as the expiry date and the security code that appears on the back of the card.


Payment by money order or bank wire transfer

If you wish to pay by money order or bank wire transfer, please call our Customer Service at the number above to confirm the exact amount of your order.


Payment by eCheck

Payment by eCheck is essentially a pre-authorized debit from your bank account. To pay by eCheck, you must first fill out a pre-authorization form. For orders paid by eCheck, we require an additional two business days to clear the funds. Click here to download our eCheck pre-authorization form. You will need to print it, sign it, scan the signed copy and fax, email or mail it to us at our address.


You have three options for your eCheck pre-authorization:

1. You may pre-authorize a single payment in an exact amount.
2. You may pre-authorize regular payments for an exact amount. This is useful if you expect your prescription to remain identical for a long time.
3. You may pre-authorize a flexible payment option where the amount is permitted to change each time. This is useful if you think you may add, remove or change prescriptions in the future, or if you may wish to change your shipping options.


Please note that for orders paid by eCheck, we require an additional two business days to clear the funds.


eCheck Debit Instructions

ADV-Care eCheck will produce a check or electronic debit for the amount of your purchase. The ADV-Care eCheck will be routed to your bank for payment, just like a check written from your checkbook. Only the amount that you have specified on the eCheck will be debited from your account. Your bank will include the ADV-Care eCheck with your regular monthly statement information. This transaction is secure and all information contained within are subject to ADV-Care privacy standards.

  • To use this eCheck you must have a valid checking account with sufficient funds to cover this transaction.
  • Take a check out of your check book and make it out to ADV-Care Pharmacy or write VOID across the front (Once the check is used, do not re-use again)
  • A- Enter the numbers from the bottom of your check, from left to right. Don’t enter the bank symbols, only the numbers. The first set of 9 numbers is the bank routing number & it's always 9 digits. The second set of numbers is your account number. The third set of numbers is your check number. Use the symbols as a guide. See below a copy of a typical US bank check.
  • B- If you're using Canadian bank check, the first set of number is your check number, the second set of number is your bank number(always 4 digits). The 3 digits for the bank number is followed by your account number. See below a copy of typical Canadian bank check.
  • Click on the "Continue" button to submit your account information. Charges are not automatic & only processed once your paperwork/order is complete. To avoid duplicate submission only click "Submit" once.
  • Submit your AUTHORIZATION FOR eCheck DEBIT form when you use this payment method for the first time. Send this signed form with all the necessary paperwork for your first order (include original prescriptions, customs statement and a brief medical summary).
  • Also, you can click here to download our eCheck authorization form.
  • Keep the carbon copy of your submitted check for your records.
  • ADV-Care will provide a Receipt along with your order containing the details of your purchase.

A - Copy of US Bank Check

us-check-sample

B - Copy of Canadian Bank Check

ca-check-sample

Conditions for eCheck Debit Payments:

  • There will be a $35.00 USD fee or the maximum amount permitted by law for returned checks. The check writer is also responsible for all other costs of collection.
  • Your usage of eCheck debit for payment is your acceptance of this agreement and its terms.
  • Check fraud and fraud attempts will be reported to the authorities and prosecuted to the fullest extent allowed by law.

Payment by personal cheque

You can pay using a personal cheque made out to ADV-Care Pharmacy. If you're using the app, you can pay by cheque by taking a picture of your personal cheque and sending it in with your order. If you prefer to use mail, send it to our address or fax a copy of your check to (905) 948-0464.


Please note that for orders paid by personal cheque, we require one additional business day to clear the funds.